IT Support Specialist

Fort Smith, AR
Full Time
Mid Level

Company Overview

Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values: Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedback—which guide everything we do.

Position Summary

The IT Support Specialist provides Tier 1 user support and plays a critical role in servicing, maintaining, and deploying technology solutions across the company. This position supports both onsite and remote users and travels to regional locations to ensure seamless IT service delivery.

Key Responsibilities

  • Provide Tier 1 technical support to users for hardware, software, and peripheral issues.
  • Assist with deployment, upgrades, and maintenance of computer systems and software.
  • Travel up to 50% to regional locations to deliver onsite IT services and support.
  • Maintain and manage inventory of regional IT assets.
  • Diagnose and resolve hardware and software issues, escalating when necessary.
  • Use remote tools, phone, chat, and in-person support to troubleshoot effectively.
  • Document incidents and resolutions using the Help Desk ticketing system.
  • Prioritize and follow up on user issues to ensure resolution and satisfaction.
  • Participate in special IT projects as assigned.
  • Perform other duties as assigned.

Required Qualifications

  • High school diploma or equivalent required; associate degree in IT or related field preferred.
  • Minimum of 1 year of professional experience in IT support.
  • Proficiency with MS Windows, Active Directory, and G Suite.
  • Experience with imaging and deployment tools such as Norton Ghost and Lansweeper.
  • Working knowledge of RF mobile devices used for inventory or order processing.
  • Understanding of PC hardware, software, and networking fundamentals.
  • Ability to lift and move equipment up to 25 lbs. and travel regionally with a clean driving record.

Preferred Qualifications

  • Certifications such as A+, Network+, Microsoft MCP, or ITIL Foundations.
  • Familiarity with IT asset management best practices.

Core Competencies

  • Strong communication and customer service skills
  • Ability to work independently and manage multiple tasks in a fast-paced environment
  • Effective problem-solving and troubleshooting abilities
  • Team-oriented mindset with a commitment to continuous improvement
  • Alignment with Driven Distribution Group’s Core Values
Additional Requirements
  • Candidates must meet employment eligibility requirements as established by U.S. federal law.
  • Employment is contingent upon a conditional offer and the successful completion of a background check and, where permitted by law, a drug screening.
 

Work Environment and Physical Demands

  • Onsite and field-based support role with regular travel to regional locations.
  • Must be able to lift up to 25 lbs. and safely operate a company vehicle.

Compensation & Benefits
Driven Distribution Group offers competitive pay and a comprehensive benefits package, including:
  • Health, dental, and vision insurance
  • Flexible Spending Accounts
  • Basic Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Voluntary Life and AD&D Insurance
  • Short-Term Disability (STD)
  • Voluntary Benefits
  • Paid Parental Leave
  • Employee Assistance Program
  • Employee Referral Program
  • 401(k) with company match
  • Paid time off (PTO), sick leave, and holidays
  • Safety shoe reimbursement program
  • Employee discount program for auto parts
Reasonable Accommodations
Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
 

Other Duties

This job description highlights the primary responsibilities of the role but is not intended to cover every task. Duties, responsibilities, and activities may be adjusted from time to time to support business needs, consistent with applicable laws.

Equal Employment Opportunity
We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. We are committed to providing a workplace that is inclusive, respectful, and supportive for all employees.




 

Texting Privacy Policy and Information:

  • Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
  • Message frequency will vary depending on the application process.
  • Msg & data rates may apply.
  • OPT out at any time by texting "Stop".
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